Payzec (“we”, “us”, or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, disclose, and safeguard your information when you interact with our services, websites, or applications.
This policy applies to all Payzec-operated platforms including, but not limited to:
- app.payzec.com
- pay.payzec.com
- dashboard.payzec.com
- engine.payzec.com
1. Information We Collect
1.1 Personal Information
- Name
- Email address
- Payment information
- Billing address
- IP address
- Login timestamps
- Transaction metadata
1.2 Technical & Usage Information
- Browser and device information
- Log files (IP, user agent, timestamps)
- Session behavior and feature usage
- Kubernetes and server logs (anonymized for analytics)
2. How We Use Your Information
- To provide and maintain our services
- To process transactions via third-party gateways
- To ensure platform security, scalability, and availability
- To monitor and analyze platform usage
- To comply with legal obligations
- To send updates, security notices, or transactional emails
3. Data Storage & Security
Your data is securely stored on EU-based servers (Hetzner). Our infrastructure includes:
- TLS/SSL encryption via Traefik and Let’s Encrypt
- Firewall and VPN (e.g. WireGuard)
- Daily encrypted backups (e.g. Percona, S3-compatible services)
- Role-based access control & audit logging
4. Third-Party Services
We may share data with third-party providers for:
- Payment processing
- Monitoring and analytics
- File storage
All providers comply with GDPR and are bound by data protection agreements.
5. Cookies and Tracking
We use cookies for:
- Session management
- Fraud prevention
- User preferences
- Basic analytics (anonymized where possible)
You can manage cookies via your browser settings.
6. Data Retention
We retain your data only as long as needed or legally required. Then it is deleted or anonymized securely.
7. Your Rights
- Access and review your data
- Request correction or deletion
- Withdraw consent (where applicable)
- Export your data (data portability)
Contact: [email protected]
8. Children’s Privacy
Our services are not intended for users under 16. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy. Changes will be posted here and notified via email or our platform.
10. Contact Us
If you have any questions, contact the Payzec Legal Team:
Email: [email protected]
Website: https://payzec.com
