Support

Need Help? We’re Here for You.

Whether you’re setting up your first integration or troubleshooting a technical issue, the Payzec Support team is ready to assist. We’re committed to delivering quick, reliable help so you can focus on growing your business, not fixing plugins.

🔍 Frequently Asked Questions (FAQ)

How do I integrate Payzec with my WooCommerce store?

You can follow our step-by-step video guide here: Watch on YouTube

Can I use multiple payment gateways at the same time?

This is a top priority for us! Our development team is actively working on multi-gateway support, and we might surprise you with a release soon 🚀

What happens if a gateway fails during checkout?

If a gateway fails, no worries. The transaction status (successful or failed) is always visible in your Payzec merchant dashboard, including error codes and details.

What is one-click checkout?

One-click checkout allows returning users to complete their purchase instantly without re-entering payment details. This improves conversion rates and user experience.

What are the benefits of becoming a Payzec member?

As a Payzec member, you get unlimited access to our universal plugin, free integrations, real-time monitoring tools, and future AI-driven analytics for business insights.

Which platforms are supported by Payzec?

Currently, Payzec supports WooCommerce, Shopify, and Magento. We’re working to expand support for more platforms soon.

Can I add my own payment gateway to Payzec?

Yes! If you operate or manage a gateway, we’d love to connect. Please reach out to our integration team to begin the process: [email protected]

💬 Contact Support

Channel Details
📧 Email [email protected]
For general inquiries, technical questions, or feedback. Our team typically responds within 1 business day.
💬 Live Chat Start Chat Now → if we’re offline. We’ll get back to you via email.
📄 Submit a Ticket You can reach us via our contact form. Your message will be reviewed by our support team and we’ll respond by email.

🧠 Help Center (Coming Soon)

We’re working on a full self-service Help Center where you’ll find:

  • Troubleshooting guides
  • Integration walkthroughs
  • Platform-specific setup help
  • Real-time system status updates

🔒 Security Incidents or Privacy Concerns?

For urgent issues related to data protection, fraud, or privacy compliance, please email our legal team directly at [email protected].